Delivery Information
Processing & Local Zones
All orders are carefully processed within 24–48 hours at our nursery. We take this time to ensure every plant is healthy, hydrated, and expertly secured for transit using our custom protective packaging.
Residents in the NY tri-state area benefit from our specialized local hand-delivery service. This covers all NYC boroughs, Long Island, Westchester, and all of New Jersey and Connecticut, ensuring the shortest possible time between our home and yours.
For all other continental U.S. states, we utilize standard FedEx shipping. While in transit, your plants are protected by our Safe-Roots protocol, designed to maintain stability and moisture throughout the journey.
Local Delivery Zones
• All NYC boroughs
• Long Island
• Westchester County
• All of New Jersey
• All of Connecticut
Shipping Zones
• All other continental U.S. states
Frequently Asked Questions
Where do you deliver?
We deliver locally to all NYC boroughs, Long Island, Westchester, and all of New Jersey and Connecticut. We also offer standard shipping for non-living items nationwide.
What are the estimated delivery timeframes?
Local deliveries typically arrive within 3-5 business days. Standard shipping for accessories or hard goods usually takes 3-7 business days depending on your location.
What shipping methods are used?
Local deliveries are handled by our specialized Plantodama courier team. Standard shipments go through FedEx or UPS with specialized plant-safe packaging.
How are living plants packaged?
We use double-walled boxes and secure stabilizers to keep soil and moisture intact. Insulation is included during winter to protect sensitive tropical species.
What happens if I miss a delivery?
If you're not home, we'll follow your delivery instructions. We strongly recommend unboxing your plants immediately to avoid stress from lack of light or air.
Nursery to Doorstep
01
Confirm
Check your inbox for an order confirmation email immediately after purchase. We process and pack most orders within 24-48 hours.
02
Track
Once shipped, you will receive a second email with your tracking link. Follow your plant's journey to its new home in real-time.
03
Support
Issues with your tracking? Contact our support team if your package shows no movement for 48 hours or arrives with concerns.